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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?

A) Designing a mockup of how the new portal will look
B) Observing the medical staffwhile they use their existing portal
C) Writing technical requirements for how the portal should function
D) Estimating the cost to complete development of the portal

2. Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.
Which best practice should be used to provide this experience?

A) Develop a separate native mobile app for Android and iOS.
B) Launch two different interfaces from the same page.
C) Create a responsive user interface.

3. A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?

A) troubleshooting customer issues and logging activities
B) training other agents and editing knowledge articles
C) Viewing the status of cases and analyzing campaign metrics

4. Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.
Which platform tools should be used to achieve this requirement?

A) Lightning Components, SLDS Icons, and Compact Layouts
B) Image Field, Dynamic Form, and Lightning Record Page
C) A Formula Field, Static Resource, and Object Page Layout

5. A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

A) They use standard CSS properties to directly style HTML elements.
B) They use standard CSS properties to easily style base and custom components.
C) They use custom CSS properties to directly style HTML elements.
D) The use custom CSS properties to easily style case and custom component.

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