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Updated: Aug 27, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Certificate Validity Period: | 2 years |
| Passing Score: | 65% |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Customer Experience SAP Certified Application Associate - SAP Commerce Cloud SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 80 (approx.) |
| Exam Duration: | 180 minutes |
| Exam Price: | USD 550 (varies by region) |
| Recommended Training: | SAP CX Solution Architect Learning Resources SAP Learning Journey - SAP Customer Experience Solutions |
| Exam Registration: | SAP Certification Hub SAP Training Shop |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online proctored exam or test center (SAP Certification Hub) |
| Pre Condition: | Recommended: Experience with SAP Customer Experience solutions and enterprise architecture concepts |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Topic 2: SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| Topic 3: SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
| Topic 4: SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| Topic 5: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| Topic 6: Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
A) IDoc
B) RFC
C) SOAP
D) OData
2. What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
A) To serve as the primary attribute for matching incoming event data to an existing group
B) To represent the highest quality and most recent cdpld of the group
C) To store the unique identifier for the group generated by the SAP CDP pipeline
D) To specify the parent entity in a relationship schema
3. Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
A) In-system extensibility
B) Core extensibility
C) In-app extensibility
D) Side-by-side extensibility
4. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
A) Using workflow rule management
B) Using work ticket management
C) Using installed base management
D) Using knowledge base management
5. Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
A) Contact
B) Interactions
C) Tactics
D) Automation Center
E) Channel Updates
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: C | Question # 5 Answer: B,C,D |
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