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Updated: Oct 11, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Certificate Validity Period: | 2 years |
| Passing Score: | 65% |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Customer Experience SAP Certified Application Associate - SAP Service Cloud SAP Certified Application Associate - SAP Commerce Cloud |
| Exam Format: | Multiple Response, Multiple Choice |
| Real Exam Qty: | 80 (approx.) |
| Exam Duration: | 180 minutes |
| Exam Price: | USD 550 (varies by region) |
| Recommended Training: | SAP CX Solution Architect Learning Resources SAP Learning Journey - SAP Customer Experience Solutions |
| Exam Registration: | SAP Certification Hub SAP Training Shop |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online proctored exam or test center (SAP Certification Hub) |
| Pre Condition: | Recommended: Experience with SAP Customer Experience solutions and enterprise architecture concepts |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Topic 2: SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| Topic 3: SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
| Topic 4: SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| Topic 5: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| Topic 6: Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
- A. IDoc
- B. RFC
- C. SOAP
- D. OData
Correct Answer: C,D 🗳️
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
- A. To serve as the primary attribute for matching incoming event data to an existing group
- B. To represent the highest quality and most recent cdpld of the group
- C. To store the unique identifier for the group generated by the SAP CDP pipeline
- D. To specify the parent entity in a relationship schema
Correct Answer: A 🗳️
Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
- A. In-system extensibility
- B. Core extensibility
- C. In-app extensibility
- D. Side-by-side extensibility
Correct Answer: C,D 🗳️
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
- A. Using workflow rule management
- B. Using work ticket management
- C. Using installed base management
- D. Using knowledge base management
Correct Answer: C 🗳️
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
- A. Contact
- B. Interactions
- C. Tactics
- D. Automation Center
- E. Channel Updates
Correct Answer: B,C,D 🗳️
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