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Updated: Oct 12, 2026
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HP HP2-N31 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP BSM Solutions |
| Exam Number: | HP2-N31 |
| Real Exam Qty: | 40-50 |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Related Certifications: | HP Sales Certified HP Business Service Management (BSM) Solutions |
| Sample Questions: | HP HP2-N31 Sample Questions |
| Exam Way: | Online or onsite proctored exam delivery through authorized testing providers. |
| Pre Condition: | Recommended knowledge of HP software solutions, IT service management, and business service management concepts. |
HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Topic 2: HP BSM Solution Components | - Systems Management - Network Management - Application Performance Management - Business service monitoring capabilities |
| Topic 3: Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Topic 4: Customer Engagement and Solution Discovery | - Discovery questions and customer qualification - Creating business value discussions |
HP Selling HP BSM Solutions Sample Questions:
What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
- A. Diagnostics Heads-up Display (DHUD)
- B. Automated Service Ticketing System (ASTS)
- C. Run-time Service Model (RTSM)
- D. Testing as a Service (TaaS)
Correct Answer: C 🗳️
Which discovery question would you ask to an IT executive to uncover a potential Application Performance Management pain point?
- A. Do you have the ability to integrate fault, availability, performance, and configuration management?
- B. Have you experienced customer satisfaction issues for accessing your applications?
- C. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
- D. How often do you update application revisions across your network?
Correct Answer: B 🗳️
Which key customer persona is most likely associated with and involved in Application Performance management?
- A. Quality Assurance Director
- B. Senior Project Manager
- C. Director of Operations
- D. Chief Marketing Officer
Correct Answer: B 🗳️
Which HP value statement will resonate best with the persona involved in Systems Management?
- A. Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
- B. Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
- C. Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.
- D. Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
Correct Answer: B 🗳️
Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
- A. improving consistency in application testing
- B. end user monitoring to track business service levels
- C. providing faster mean time to resolution (MTTR)
- D. providing cross-domain visibility of IT infrastructure events to remove duplication
- E. proactively enforcing policy and compliance reporting
Correct Answer: B,C 🗳️
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