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Updated: Sep 03, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Exam Format: | Closed book, Computer-based exam, Multiple choice |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Specialist |
| Available Languages: | Chinese, Spanish, Portuguese, English, Japanese, French, German |
| Recommended Training: | Axelos ITIL Resources (ITSM guidance) PeopleCert Official ITIL 4 Training |
| Exam Registration: | EXIN ITIL Certification Information PeopleCert ITIL 4 Certification Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value creation through services
|
| Topic 2: ITIL Guiding Principles | - Core guiding principles
|
| Topic 3: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 4: ITIL Practices Overview | - General management practices - Service management practices - Technical management practices |
| Topic 5: The Four Dimensions of Service Management | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
EXIN ITIL Foundation Sample Questions:
Question 1
What is defined as "any change of state that has significance for the management of an IT service"?
A. A request for change
B. An event
C. An incident
D. A problem
Question 2
Which of the following are valid parts of the service portfolio?
1 . Service pipeline
2 . Service knowledge management system (SKMS)
3 . Service catalogue
A. 3 only
B. 1 and 3 only
C. 1 and 2 only
D. All of the above
Question 3
Which one of the following is the BEST definition of the term 'service management'?
A. Units of organizations with roles to perform certain activities
B. The management of functions within an organization to perform certain activities
C. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
D. A set of specialized organizational capabilities for providing value to customers in the form of services
Question 4
Which one of the following is concerned with policy and direction?
A. Capacity management
B. Governance
C. Service design
D. Service level management
Question 5
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
A. IT service continuity management
B. Financial management for IT services
C. Service catalogue management
D. Change management
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: A |
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