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Updated: Sep 08, 2026
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EXIN ITSM18F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice |
| Passing Score: | 65% |
| Available Languages: | English |
| Certificate Validity Period: | Lifetime (no expiry) |
| Related Certifications: | IT Service Management certifications ISO/IEC 20000 Foundation |
| Exam Price: | Varies by region (approximately EUR 200–300) |
| Exam Duration: | 60 minutes |
| Recommended Training: | EXIN Official Training Overview |
| Exam Registration: | EXIN Official Exam Registration |
| Exam Way: | Online or proctored exam via EXIN authorized exam providers |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Controls | - Configuration and change management basics - Information security in service management |
| Topic 2: Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
| Topic 3: Service Lifecycle and Processes | - Service design, transition, and delivery - Service operation and support processes |
| Topic 4: Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Topic 5: IT Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - Service management system requirements |
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