[2022] 3313 Answers 3313 Free Demo Are Based On The Real Exam
3313 [Jan-2022 Newly Released] Exam Questions For You To Pass
Avaya 3313 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
NEW QUESTION 27
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\Logs\CCMS\CCMS_TFE_5
- B. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
- C. D:\Avaya\Logs\CCMS\TFE_1
- D. D:\Avaya\Logs\CCMS_TFE_5
Answer: D
NEW QUESTION 28
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. TCP
- C. STP
- D. AML
- E. H.323
Answer: C
NEW QUESTION 29
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- B. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
- C. Internet Explorer is not set as the default browser on the agent's computer.
- D. The agent's web browser is not set for the correct character encoding.
Answer: D
NEW QUESTION 30
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Start or Stop High Availability (HA) System
- B. Enable/Disable High Availability (HA) Switchover
- C. Shutdown or Start up Contact Center
- D. Display status of component services
Answer: D
NEW QUESTION 31
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMM Database Logging
- B. CCMA > Multimedia
- C. Multimedia Dashboard
- D. Multimedia Administrator
Answer: B
NEW QUESTION 32
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS_ASM message logs
- B. Network SIP message logs
- C. CCMS SIP message logs
- D. AAMS SIP message logs
Answer: C,D
NEW QUESTION 33
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. SIP Gateway Manager
- C. Back-to-Back User Agent (B2BUA)
- D. SIP Redirect Server
Answer: A
NEW QUESTION 34
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose
- A. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
- B. Download and install Microsoft security patches to AACC servers as patches become available.
- C. If required you can import an AACC Firewall Policy.
- D. AACC host-based firewalls can typically cause issues unless they are properly imported.
Answer: B,C,D
NEW QUESTION 35
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- B. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- C. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
- D. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
Answer: C
NEW QUESTION 36
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. TCP
- C. STP
- D. AML
- E. H.323
Answer: C
NEW QUESTION 37
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- B. Avaya Aura Contact Center Overview and Specification
- C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- D. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
Answer: A
NEW QUESTION 38
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Domain User Name has already been mapped to an existing CCT agent.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
Answer: D
NEW QUESTION 39
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
- A. Avaya Agent Desktop (AAD) does not launch successfully
- B. TLS Link between AACC and AES IS disconnected
- C. Certificate warning messages when browsing CCMA
- D. TLS Link between AACC and CM disconnected
Answer: B,C,D
NEW QUESTION 40
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. SIP
- B. AML
- C. H.323
- D. TLS
Answer: D
NEW QUESTION 41
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Agent Desktop
- B. Outbound Campaign Management Tool
- C. Contact Center Multimedia (CCMM) Administration
- D. Database Webadmin
Answer: B,C,D
NEW QUESTION 42
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Applications and Services Logs
- B. Windows Event Viewer\Windows Logs\System
- C. Windows Event Viewer\Performance\Logs
- D. Windows Event Viewer\Windows Logs\Applications
- E. Windows Event Viewer\Windows Logs\Security
Answer: A
NEW QUESTION 43
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
- B. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
- C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
Answer: C
NEW QUESTION 44
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation. - C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
Answer: C
NEW QUESTION 45
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
- A. Severity
- B. Event ID
- C. Event Class
- D. Event Session
Answer: B,C,D
NEW QUESTION 46
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. Avaya Aura Media server (AAMS) addresses
- B. AACC CDN
- C. Customer telephone number
- D. CSTA/TR87 Call ID
Answer: A,C,D
NEW QUESTION 47
......
New 2022 Realistic Free Avaya 3313 Exam Dump Questions & Answer: https://www.easy4engine.com/3313-test-engine.html
Avaya 3313 Exam: Basic Questions With Answers: https://drive.google.com/open?id=1YSLTISIaCnxrR2QqiYowjSpeZ-QTL1T1
