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HP HP2-B102 Exam Syllabus Topics:

HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What are three of the six stages of the technology lifecycle? (Select three)

A) Procurement
B) Deployment
C) Evaluation
D) Purchasing
E) Assessment
F) Planning
G) Repair

2. Which HP technology increases 600 by 600 dpi files to print effectively at 1200 dpi?

A) HP Intelligent Color Control
B) HP ImageREt Technology
C) HP Laser Modulation
D) HPFastRes 1200

3. Which question is a typical cross-selling phrase?

A) Would you benefit from a single-function device instead of an MFP?
B) Would you like to add an HP Care Pack to your HP MFP?
C) Would you benefit from a duplex model?
D) Would you benefit from increasing the number of MFPs in your fleet?

4. What is one way to research a client's regulations, challenges, and concerns?

A) call your client's competitors and ask questions
B) interview the client's customers
C) talk to the previous sales person who serviced the account
D) find and study its trade association's website

5. What does using color do in a document?

A) decreases the cost per-page
B) reduces the tendency to act on the contents
C) increases the willingness to read the document by up to 80%
D) hides important information

Solutions: