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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of these provides visibility to the entire supply chain process so procurement, transportation, and warehousing personnel are all aware of order, shipment, and invoice status?

A) Transportation Management.
B) Warehouse Management.
C) Collaboration Network.
D) Supply Chain Visibility.

2. Which one of these analytic capabilities is NOT part of the 'Service' offerings?

A) Customer analytics.
B) Purchase analytics.
C) Service analytics.
D) Fulfillment analytics.

3. Which Smarter Commerce capability is focused on best determining location of facilities, assignment of stores, managing seasonality, and carbon foot printing?

A) Network optimization.
B) Merchandise allocation.
C) Transportation optimization.
D) Replenishment optimization.

4. Which of the following increases the complexity of trying to provide a seamless customer experience?

A) All of the above.
B) Many business functions required for effective commerce are executed outside the enterprise.
C) Many customers use a variety of touch points in the purchasing process.
D) A large and increasing number of customer segments with varying expectations.

5. Elements of a powerful self-service experience include all, EXCEPT one of the following:

A) Accommodate product returns, regardless of the context.
B) Improve loyalty by facilitating integration with social networks.
C) Create dynamic, engaging, web experiences.
D) Target the right experience, to the right user, via the right channel, at the right time.

Solutions: