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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
B) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
C) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
D) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'

2. What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

A) Add Loyalty Management for Commerce Cartridge
B) Configure connected app named B2C Commerce Loyalty Connector
C) Configure connected app named B2C Loyalty Connector
D) Install Loyalty Management for B2C Commerce Package
E) Configure Loyalty Program preferences for B2C Commerce Site

3. For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A) Add the loyalty Program Members' related list on the Case page layout
B) Add the 'Create Case' action on the Loyalty Program Member page layout
C) Add the 'Associate Program Member' action on Case page layout
D) Add the 'Cases' related list on the Loyalty Program Member page layout

4. Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?

A) Enable Real-Time Update of Non-Qualifying Points Balance
B) Enable Real-Time Update of Qualifying Points Balance
C) Non-Qualifying Points updates happen in real-time by default
D) Create a Flow to update the Points Balance field

5. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty product Pricing
B) Loyalty Segments
C) Member Rewards and Benefits
D) Loyalty Tiers

Solutions: