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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
B) In the Partner Account record, 'Enable Customer User" on the Contact associated
C) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
D) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
E) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

2. A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

A)

B)

C)

D)

3. A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) Connect the website to the hotel's payment gateway
B) Associate the site with the new Hotel Group Loyalty Program
C) Associate the site with the new Hotel Group Loyalty Program using API integration endpoints
D) Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.
E) Create a site using the Experience Cloud site template called the Loyalty Member Portal

4. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Customer Data Platform
B) Salesforce Marketing Cloud
C) Salesforce Cloud Intelligence
D) Salesforce Field Service Lightning

5. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Embed the Member Service Manager Home Dashboard on the Contact record
B) Add the 'View Member Profile' component on the Contact record
C) Embed the 'Member Summary Embedded Dashboard on the Contact record
D) Add the 'Transaction Journals' related list to the Contact record

Solutions: