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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| B2C Platform Capabilities | - Salesforce Customer 360 integration
|
| Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
| Security and Data Governance | - Access control and identity management - Customer data protection |
| Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| Integration Architecture | - Event-driven architecture
|
Salesforce Certified B2C Solution Architect Sample Questions:
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers
- A. Use the out-of-the-box preference center in Marketing Cloud.
- B. Create a custom preference center that updates the records in Sales Cloud.
- C. Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.
- D. Create a Journey activity to update the records in Sales Cloud.
Correct Answer: B,C 🗳️
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A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?
- A. Store a tokenized value for the payment card.
- B. Store Base64 encoded payment card details.
- C. Hash and store the payment card details.
- D. Store raw payment card details on the customer's profile.
Correct Answer: A 🗳️
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Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?
- A. SOAP API
- B. Bulk API
- C. Bulk API Serial Mode
- D. REST API
Correct Answer: B 🗳️
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A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
- B. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
- C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
- D. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
Correct Answer: B,C 🗳️
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A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
- A. Implement Aloha template for students to access email with Salesforce Authenticator app.
- B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
- C. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
- D. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
Correct Answer: C 🗳️
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