Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

A) A Datatable element with the Group By property
B) States with conditions to filter by case status
C) Child FlexCards in a parent FlexCard with the Group By property
D) flyout with child FlexCards with conditions to filter by case status

2. A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?

A) It aggregates data elements that have been calculated separately.
B) It verifies data types in the algebraic calculations of the calculation procedure.
C) It generates sample input and output JSON that can be easily used to build DataRaptors.
D) It allows developers to create what-if calculations.

3. Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A) Use rules to determine eligible insurance products based on a house's address and age of the building.
B) Use a house's address, size, and age of the building to determine an insurance premium.
C) Use the product color and capacity to determine the price of a product.
D) Use location and past usage to determine the monthly cost for an energy product.
E) Use risk factors for an insured item to determine different insurance product options.

4. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Set Enable Cancel in Setup
B) Enable the Save for Later feature
C) Use Conditional Views on steps for each department
D) Add a Done action that redirects to the support console

5. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?

A) 6
B) 5
C) 1
D) 2

Solutions: